Tech General Update

Modified on Mon, Jan 27, 2025 at 7:43 AM

Rules and Regulation of Tech stuff(India):

Do not touch:

Online sales A/C tech related tickets shouldn’t work the first 3 days of creation, If no one works, then next we can get the approval from Frank and start the work on those tickets.

As per R/G - Don’t do anything under R/G office accounts accept their ISO request/requirements.

Merchant World
Act Merchant Corp
Capri Payments
Goat Payments
CorePay
CheckPoynt
Trinity Payments
Reddex
Von Payments
Joseph Wilk

MI outside agent+Office(Support) - As per the andrew, we should follow the same to contacting the other our office.

Ticket Workflow:

India Team Can work the all RFC’s within 24 hrs, Like if we received the ticket today we should complete before the shift the time of the day. If we have any other emergency task/more tickets in queue then we can work the next day but that should be complete before 7 PM IST.
Online sales tickets shouldn’t work within the 3 days of creation date, If after that also pending then we will confirm with the online sales team then we can proceed.

Updates:

Michael Men account updates on 19/09/2023(Nicholas Malave):

If we receive the Michael Men account in Tech RFC have to inform Nick and his team. Don’t touch his account since Nick and Michael from Valor will handle this.

Shape Shape

Michael Trokel R/G account updated on 03/30/2022 by Greg

Michael Trokel deploys his own terminals- so no need to deploy any terminal for his account.
Moving forward If RG office and Michael Trokel-based accounts will be placed into Deploy by ISO (Deployment), If ISO created the ticket we will move further.

Master off ISO account in tech ticket for confirmation and follow contact to Greg only

If we received the Master off ISO account- don’t make a call or email to ISO and merchant for confirmation and follow-up.
For this case we need to contact Greg and get the updates for this ticket

Resolute Payments - New DBA and Emails on 01/03/2024 (Camille)

tech@resolutepayments.com - This is direct to the entire tech staff and should be used for any questions regarding pos integrations, tech support issues or questions or any correspondence regarding only tech.

Shape

Valor dual pricing updates for the S4F account on 09/08/2022 (Greg)

Going forward, If we board the Valor terminal on the cash discount accounts, We must use Dual pricing as default and make sure that the parameter in the Valor portal is set to Custom fee disclosure to “ No”

Deployment of VP100 and VP300 for FD MIDs On 10/28/2022(Greg, Leo)

As per Leo’s request please do not deploy any VL100 terminals for MIDs on the FD platform.
Always use the VP100 instead of the VL100 and if the merchant needs a pinpad then deploy the VP100 and VP300 combination instead of the VL100 and Vl300.
There are no changes for the VL110 deployments.

Make call and R/G office workflow confirmed with Greg on 10/27/2022

For making calls (Attempt 1,2 and 3)- we can do consecutive days. Greg confirmed with Leo. So, no need to change anything.
For R/G office any confirmation or question- we should contact Andrea and Glenn alone.

Repro:- Once completed the file build process- We need to inform Andrea for the download process and processing.

Clover:- Once completed the file build process and merchant receives the POS then will move this ticket to Deploy by ISO and inform Andrea-she will take care of the download, processing.

Deployment:- We never deploy the terminal to their Office. If we received the ticket and it was created by the R/G office and NY tech team. Need to confirm with Greg, Andrea - If they truly needed- we will deploy it. Already we are following the same things for R/G accounts.